Urgent Messages

NOTICE: pachesapeake.com is being renovated in accordance with portsamerica.com’s redesign. All cargo information and access to portals will be maintained for your business needs.

12/7/2023 6:56:13 PM

The Seagirt main gate will be extended to 5:30 PM on Thursday, December 14th. No exports or reefers during extended hours.

12/7/2023 8:13:11 AM

Drivers: When removing zip ties at the inbound lanes, please dispose of the ties in the trashcans under the inbound canopy. Failure to do so will result in a one day ban. Thank you for your help in protecting the environment.

9/13/2023 7:32:28 AM

Text PACINFO to (844) 764-2121 to sign up for terminal alerts.

8/17/2023 1:39:12 PM

Starting Tuesday, July 18th, all inbound gate transactions will be paperless. All routing instructions will be sent via SMS to the phone number provided in the pre-advise. Please be sure all information is correct before arriving as you will not receive a paper ticket.

7/11/2023 10:07:34 AM

When pre-advising a dual move, select both the IN move type and OUT move type in Step 1. This will connect the two moves as one visit. If the moves are created as single and should be dual the PINs will not work at the gate, but can be paired/unpaired in the edit screen before the driver arrives.

11/30/2022 10:22:47 AM

Please ensure all chassis locks and pins are secured to the container in the lock position prior to arriving at the outbound inspection canopy. Thank you for your cooperation and continued support.

6/16/2022 8:19:14 AM

ERD Policy Reminder

Effective April 15, 2021: Ports America Chesapeake’s ERD will be 7 business days prior to the vessel’s estimated time of arrival (ETA), but the ERD will be set no later than 9 business days prior to the vessel’s ETA and will be locked. • Once the ERD is set by 9 business days out, it will open for receiving 7 business days out and will not be changed. We suggest that the shipping community discuss this policy with their ocean carrier partners, as they may impose more limiting ERD policies.

11/10/2021 9:47:28 AM

Milestone Chassis Inventory Updates are now Online

https://www.milecorp.com/chassis-finder/ [copy & paste link into browser, then bookmark]

9/23/2021 9:29:40 AM

TRAC Metro Chassis Pool Availability Updates are now Online

https://inventory.tracintermodal.com/metro [copy & paste link into browser, then bookmark]

8/27/2021 10:02:17 AM

DCLI Chassis Pool Availability Updates are now Online

https://dcli.com/regional-information/northeast/ [copy & paste link into browser, then bookmark]

8/27/2021 10:02:05 AM

Need to contact us? Use the online Support Request form!

As part of our continuous effort to provide the best possible Customer Service, Ports America Chesapeake is pleased to announce the launch of our Customer Support Contact Form. Our goal is to answer your questions and resolve issues as quickly as possible by submitting your cases directly to the departments responsible for handing them. We encourage all brokers, forwarders, ocean carriers, dispatchers, BCO’s, etc. to initiate communication with the terminal using this method. This form is accessible at www.pachesapeake.com. We kindly ask that all required fields are entered correctly in order for the issue to be addressed promptly. As Ports America Chesapeake, we strive to provide outstanding customer service to our customers and vendors and we would like to thank everyone for their continued support as we implement new services to our community.

8/27/2021 9:31:40 AM

ATTENTION DRIVERS - For Customer Service, text your trouble ticket # to 410-649-7769 Reasons to text include:  Assistance resolving a trouble ticket  Any out of gauge cargo

12/14/2020 7:20:14 AM