Drivers - Text PACINFO to 47177 to sign up for terminal alerts.
Attention Drivers - Sign up for Ports America Chesapeake Text Alerts Text PACINFO to 47177 for the latest information on: Empty Depot changes Specific yard location alerts Traffic pattern changes Gate hour updates & other urgent terminal alerts
8/10/2020 2:49:17 PM
Need to contact us? Use the new online Support Request form!
As part of our continuous effort to provide the best possible Customer Service, Ports America Chesapeake is pleased to announce the launch of our new Customer Support Contact Form. Our goal is to answer your questions and resolve issues as quickly as possible by submitting your cases directly to the departments responsible for handing them. We encourage all brokers, forwarders, ocean carriers, dispatchers, BCO’s, etc. to initiate communication with the terminal using this method. This form is accessible at www.pachesapeake.com. We kindly ask that all required fields are entered correctly in order for the issue to be addressed promptly. You will receive a response to the email address provided and the communication will then continue via email until the case is resolved. As Ports America Chesapeake, we strive to provide outstanding customer service to our customers and vendors and we would like to thank everyone for their continued support as we implement new services to our community.
7/16/2020 9:13:12 AM
Export Demurrage Notification
Ports America Chesapeake is committed to supporting the export community in Baltimore. Our goal is to promote and grow export volumes through the Port of Baltimore gateway. We have made changes to our export demurrage and export receiving day (ERD) policies to promote the growth of exports through Seagirt Marine Terminal. Effective June 15, 2020, export container free time has been adjusted from 9 calendar days to 7 business days. The BMTA tariff has been adjusted accordingly. Thank you for your continued support.
6/23/2020 1:21:57 PM
For Customer Service, text your trouble ticket # or reason to 410-649-7769 Reasons to text include: Assistance resolving a trouble ticket Dropping off hazmat paperwork Any out of gauge cargo Customs validation documents
4/24/2020 9:35:54 AM
Interchange Policy Reminder
There is a $120.76 processing fee for all containers that are removed from the terminal without a completed interchange ticket. The processing fee will be owed prior to the container being accepted back into the terminal. Progressive disciplinary action will be taken for Motor Carriers that do not follow this process.
12/16/2019 8:25:02 AM